Privacy Policy — wickets 71

1. Information We Collect

wickets 71 collects personal data through several channels: directly from you when you register an account or interact with the platform, automatically through your use of the website and associated services, and from third parties such as payment processors and identity verification providers. The categories of data we collect are described below.

1.1 Registration Data

When you create a wickets 71 account, we ask you to provide the following information:

• Full legal name — as it appears on your government-issued ID
• Date of birth — to verify that you meet the 18+ age requirement
• Residential address — including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar) and postcode
• Contact email address
• Mobile phone number
• Username and encrypted password

1.2 Identity Verification (KYC) Data

To comply with our anti-money laundering obligations and to verify your age and identity before processing withdrawal requests, we collect copies of:

• Government-issued photo identification — National Identity Card (NID), passport, or driving licence
• Documents confirming ownership of your registered payment method (bKash, Nagad, Rocket, Upay, or bank account statement)
• Proof of address documentation where required, such as a recent utility bill or official bank statement

KYC documents are handled with heightened security controls. They are transmitted over encrypted channels, stored in access-restricted vaults, and reviewed only by authorised compliance personnel.

1.3 Financial Transaction Data

For every deposit and withdrawal processed on your wickets 71 account, we retain a record of the transaction amount in BDT, the payment method used, the date and time of the transaction, the transaction status, and relevant reference numbers. We do not store full card numbers or mobile banking PINs — these are handled directly by your payment provider under their own security standards.

1.4 Gameplay and Betting Data

We record data relating to your gaming activity on the wickets 71 platform, including the games you play, bet amounts and outcomes, session duration, betting history across cricket markets (BPL, IPL, T20 World Cup, Bangladesh international fixtures), slots, roulette, and live casino titles. This data is used for account management, responsible gaming monitoring, dispute resolution, and product improvement.

1.5 Technical and Device Data

When you access wickets 71, our servers automatically record certain technical information, including your IP address, device type and operating system, browser type and version, referring URL, pages visited and time spent, and session timestamps. This data is collected through server logs, cookies, and similar tracking technologies. It is used to maintain platform security, detect fraudulent access patterns, and improve the user experience.

1.6 Communications Data

If you contact wickets 71 through our live chat, WhatsApp support channel, or email, we retain records of those communications. This includes chat transcripts, email content, and metadata such as contact timestamps. These records are kept for customer service quality assurance and dispute resolution purposes.

2. How We Use Your Data

The personal data collected by wickets 71 is used for the following purposes. Each purpose is tied to a specific legal basis, described in the following section.

Purpose	Data Used	Legal Basis
Creating and managing your account	Registration data, contact details	Contract performance
Age and identity verification (KYC)	KYC documents, date of birth	Legal obligation
Processing deposits and withdrawals	Financial transaction data	Contract performance
Fraud prevention and AML monitoring	Transaction data, device data, IP address	Legal obligation / Legitimate interest
Responsible gaming monitoring	Gameplay data, session data	Legal obligation / Legitimate interest
Sending service notifications	Email address, phone number	Contract performance
Sending promotional communications	Email address, betting preferences	Consent
Customer support and dispute resolution	Communications data, account data	Legitimate interest
Platform analytics and improvement	Technical data, gameplay data	Legitimate interest

3. Legal Basis for Processing

wickets 71 processes personal data under the following legal bases, consistent with applicable data protection principles:

3.1 Contract Performance

The majority of data processing on wickets 71 is necessary to perform the contract between us and you as an account holder. This includes creating your account, processing your transactions, providing access to games, and managing your betting history. Without this processing, we cannot deliver the core services of the platform.

3.2 Legal Obligation

Certain processing activities are required to comply with applicable law. These include identity verification to satisfy anti-money laundering requirements, age verification to enforce the 18+ restriction, maintaining transaction records for financial audit purposes, and cooperating with lawful requests from competent authorities.

3.3 Legitimate Interest

Where processing is not strictly required by contract or law, wickets 71 may rely on legitimate interest — the genuine operational interest of running a safe, secure, and well-functioning platform. This includes fraud detection, platform security monitoring, responsible gaming analytics, and internal product research. We assess legitimate interest processing against your privacy rights to ensure the balance is reasonable.

3.4 Consent

Where we send you marketing communications or use non-essential cookies, we do so on the basis of your explicit consent, which you may withdraw at any time. Withdrawing consent for marketing or optional cookies will not affect the legality of any processing already carried out, nor will it affect your access to the platform's core services.

4. Data Sharing & Third Parties

wickets 71 does not sell your personal data to any third party. We share data only in the following defined circumstances, and only to the extent necessary for the stated purpose:

4.1 Payment Processors

To process deposits and withdrawals, we share necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank, as well as Visa and Mastercard networks where applicable. These providers receive only the minimum data required to execute the transaction and are bound by their own data security and privacy obligations.

4.2 Identity Verification Providers

Where automated KYC verification tools are used, your identity documents and associated data may be processed by a third-party verification provider operating under a data processing agreement with wickets 71. These providers may not use your data for any purpose other than completing the verification check on our behalf.

4.3 Game Content Providers

Game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe may receive a session token and account identifier to authenticate your game session. These providers do not receive your full name, contact details, or payment information. Their data practices are governed by their own privacy frameworks.

4.4 Analytics and Security Partners

wickets 71 may use trusted third-party tools for platform analytics, performance monitoring, and fraud detection. These tools process anonymised or pseudonymised data where possible. Any provider that processes identifiable data does so under a contractual data processing agreement that restricts use to the stated purpose only.

4.5 Legal and Regulatory Authorities

wickets 71 may disclose personal data to competent government authorities, law enforcement agencies, financial intelligence units, or courts of law where required by a legally binding order, warrant, or applicable law. We will inform you of any such disclosure to the extent permitted by law.

5. Cookies & Tracking Technologies

wickets 71 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how users interact with the site. The categories of cookies we use are:

5.1 Strictly Necessary Cookies

These cookies are essential for the platform to function. They maintain your login session, store your language preference, enable the shopping cart and deposit flow, and protect against cross-site request forgery (CSRF). You cannot opt out of strictly necessary cookies without losing core platform functionality.

5.2 Functional Cookies

Functional cookies remember your preferences across sessions — for example, your preferred odds format, your last-visited game category, and accessibility settings. These cookies improve your experience but are not strictly required for the platform to operate. You may disable them without losing access to core features.

5.3 Analytics Cookies

Analytics cookies collect aggregated, anonymised data about how players use the wickets 71 platform — which pages are visited most often, where users exit, and how long sessions last. This data helps us identify and fix usability issues and prioritise new features. Analytics cookies are placed only with your consent.

5.4 Managing Your Cookie Preferences

You may review and update your cookie preferences at any time from your browser settings or the Cookie Preferences panel within your wickets 71 account. Most browsers also allow you to block or delete cookies directly. Note that disabling all cookies may prevent some features of the platform from functioning correctly.

6. Data Retention

wickets 71 retains personal data for as long as it is necessary to fulfil the purpose for which it was collected, subject to any legal minimum retention periods. The key retention periods applied are as follows:

• Account and registration data: Retained for the duration of your account and for five years following account closure, in line with anti-money laundering record-keeping requirements.
• KYC documentation: Retained for five years from the date of verification or account closure, whichever is later.
• Financial transaction records: Retained for a minimum of five years from the date of the transaction.
• Gameplay and betting history: Retained for the duration of your account and for two years following closure.
• Customer support communications: Retained for two years from the date of the interaction, unless the communication relates to an active dispute, in which case it is retained until the dispute is resolved plus one year.
• Marketing consent records: Retained for as long as consent is active, and for one year following withdrawal of consent.
• Technical/device logs: Retained for a rolling 12-month period and then deleted.

When data is no longer required, wickets 71 deletes or irreversibly anonymises it in a secure manner. Where deletion is not immediately possible due to backup cycles, the data is isolated and protected from further active processing until deletion is completed.

7. Your Privacy Rights

As a wickets 71 account holder, you hold the following rights in relation to the personal data we process about you. You may exercise any of these rights by contacting our support team via live chat or email. wickets 71 will respond to all valid requests within 30 calendar days.

• Right of access: You may request a copy of the personal data we hold about you, along with information about how it is being used.
• Right of rectification: If any personal data we hold is inaccurate or incomplete, you may request that we correct it. Some corrections (e.g., legal name changes) will require supporting documentation.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing has been unlawful. This right is subject to legal retention obligations — for example, we are not able to delete financial transaction records during the mandatory five-year retention period.
• Right to restrict processing: You may request that we pause active processing of your data in certain circumstances, such as while a dispute about accuracy is being investigated.
• Right to data portability: You may request a copy of the data you have directly provided to us in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (marketing communications, optional cookies), you may withdraw that consent at any time without affecting the legality of prior processing.
• Right to object: You may object to processing carried out on the basis of legitimate interest, including profiling for direct marketing purposes. We will assess your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

8. Contact for Data Queries

If you have any questions or concerns about this Privacy Policy, wish to exercise your data rights, or believe that your privacy has been breached, please contact the wickets 71 data support team using the contact details below.

Our support team is available 24 hours a day, 7 days a week via live chat inside your account. For written data protection queries, you may also reach us at:

Email (plain text — not clickable): [email protected]

WhatsApp support is available between 08:00 and 24:00 BST (UTC+6). Please allow up to 30 calendar days for a full written response to formal data subject requests.

wickets 71 takes all privacy complaints seriously. If you are not satisfied with our response, you retain the right to escalate your complaint to the relevant data protection authority in your jurisdiction.