Responsible Gaming at wickets 71

1. Our Commitment to Safe Play

wickets 71 was built on the belief that online gambling should be transparent, fair, and safe. Responsible gaming is not a compliance checkbox for us — it is a core operating principle that shapes how we design the platform, how we communicate with players, and how our support team is trained to respond when a player shows signs of difficulty.

We recognise that gambling, like any form of entertainment, carries risk. For the vast majority of players, betting on cricket, playing slots, or joining a live roulette table is a recreational activity enjoyed in moderation. For a smaller number of individuals, gambling can develop into a compulsive pattern that causes real financial and personal harm. wickets 71 is committed to identifying and supporting those players before harm escalates.

Our approach to responsible gaming covers three areas: prevention (tools and information that help all players stay in control), early intervention (detection and outreach when warning signs appear), and support (clear pathways to assistance for players who need help). This page explains all three in practical terms.

2. The 18+ Age Restriction Policy

Under no circumstances will wickets 71 permit a person under the age of 18 to register an account or participate in any form of gambling on the platform. The 18+ restriction is absolute and non-negotiable. This is not only a platform policy — it reflects a broader social responsibility to protect young people from the potential harms associated with gambling.

2.1 Age Verification at Registration

All new players are required to confirm that they are 18 years of age or older during the registration process. This declaration is legally binding. wickets 71 also conducts automated and manual Know Your Customer (KYC) checks that include age verification using government-issued identification such as the Bangladesh National Identity Card (NID), a valid passport, or a driving licence.

Accounts where age verification has not been completed may have deposit and withdrawal functions restricted until identity documents are reviewed and approved by our compliance team. This process typically completes within 24 hours of document submission.

2.2 Suspected Underage Play

If wickets 71 has reason to believe that an account is being operated by, or on behalf of, a person under 18 years of age, the account will be immediately suspended pending investigation. Any funds deposited by an underage player will be returned to the original payment source (bKash, Nagad, Rocket, Upay, or bank account) and the account will be permanently closed.

If you believe a minor in your household has accessed the wickets 71 platform using your details or a device you share, please contact our support team immediately via live chat so we can assist you in securing the account.

3. Player Control Tools

Every wickets 71 account comes with a dedicated Responsible Gaming section in the account settings. The following tools are available to all verified players and can be configured at any time without contacting support, unless otherwise stated below.

3.1 Deposit Limits

You can set a maximum deposit amount that applies over a rolling daily (24-hour), weekly (7-day), or monthly (30-day) period. The limit is denominated in BDT. Examples of how players use deposit limits:

• Setting a daily cap of ৳2,000 to ensure gambling spend stays within a defined daily entertainment budget
• Setting a monthly limit of ৳10,000 at the start of each month as a financial planning measure
• Reducing an existing limit immediately when personal circumstances change (e.g., income reduction during Ramadan or after Eid)

Cooling-off for increases: To protect players from impulsive decisions, any request to increase an existing deposit limit is subject to a mandatory 7-day waiting period before the higher limit activates. During this period, the original lower limit remains in force. Decreases are applied immediately.

3.2 Loss Limits

A loss limit defines the maximum net loss you are willing to accept within a given period. When your net losses within the period reach the threshold you have set, all real-money wagering on your account is paused until the period resets. Like deposit limits, reductions are immediate while increases require a 7-day cooling-off period.

3.3 Session Time Limits

A session time limit sets the maximum number of consecutive minutes you can remain logged in and actively playing. When the session limit is reached, you will see a full-screen notification showing your session summary — including time played, total wagered, and net result — before being logged out. You may log back in after a short break, but the session counter resets with each new login.

3.4 Reality Check Alerts

Reality check alerts are on-screen notifications that appear at intervals you define (every 30, 60, or 90 minutes). Each alert displays your current session length and your net win or loss position for that session. You can acknowledge the alert and continue, or choose to end the session. These reminders are particularly useful during long BPL match betting sessions or extended live casino play.

3.5 Time-Out / Cooling-Off Periods

A time-out is a short voluntary break from all real-money gambling. Available time-out periods on wickets 71 are:

• 24 hours — a brief pause after a difficult session
• 48 hours — a weekend break
• 7 days — a one-week cooling-off period
• 30 days — a one-month pause

During an active time-out, you can still log in to view your account balance, transaction history, and responsible gaming settings, but deposits and wagering are fully suspended. At the end of the time-out period, your account automatically returns to normal status — you are not required to contact support to lift the pause.

4. Self-Exclusion Options

Self-exclusion is the most decisive responsible gaming tool available on wickets 71. It is designed for players who feel that a stronger, longer break from gambling is necessary. Unlike a time-out, a self-exclusion cannot be reversed before the selected period expires, regardless of the reason.

4.1 Available Self-Exclusion Periods

• 6 months — the standard minimum self-exclusion period
• 1 year
• 3 years
• Indefinite / Permanent — the account is closed permanently and cannot be reopened

4.2 What Happens During Self-Exclusion

Once a self-exclusion is activated, the following actions take place immediately:

• All deposit and wagering functionality is suspended for the duration of the exclusion period
• Your account is removed from all marketing lists — you will receive no promotional emails, SMS messages, or bonus offers
• Any pending withdrawals of genuine winnings will still be processed to your registered payment method (bKash, Nagad, Rocket, or bank account)
• Attempts to register a new account using the same personal details (name, date of birth, mobile number, NID) during the exclusion period will be declined

4.3 How to Activate Self-Exclusion

You can initiate self-exclusion directly from the Responsible Gaming section of your account settings. Select your preferred exclusion period, review the confirmation screen, and confirm. The exclusion activates within minutes. Alternatively, you may contact our live chat support team 24/7 and a team member will activate self-exclusion on your behalf immediately.

5. Recognising Problem Gambling

Problem gambling is not always easy to recognise, particularly in its early stages. Many people who develop a difficult relationship with gambling do not identify it as a problem until significant financial or personal damage has occurred. The warning signs listed below are not a clinical diagnosis — they are indicators that it may be worth pausing and reflecting honestly on your gambling habits.

If you recognise several of these patterns in your own behaviour, we encourage you to use the self-exclusion or time-out tools described above and to reach out to a support organisation. Acknowledging the issue is the hardest and most important step — the tools and support are available whenever you are ready to use them.

6. Support Resources

wickets 71 does not operate in isolation from the broader community. We actively encourage players who are struggling with gambling-related problems to seek professional help. Below are some guidance channels and support approaches available to players in Bangladesh.

6.1 Talking to Someone You Trust

In Bangladesh, as in many communities, talking openly about financial or behavioural difficulties can feel uncomfortable. However, speaking honestly with a trusted family member, friend, or community figure about a gambling problem is often the first and most effective step toward recovery. You do not need to face this alone.

6.2 Mental Health and Counselling Services

Several mental health organisations and counselling services operate in Bangladesh and can provide confidential support for individuals dealing with compulsive behaviour, including problem gambling. National Institute of Mental Health (NIMH) in Dhaka offers outpatient mental health services. Community health centres in Chittagong, Sylhet, Khulna, Rajshahi, and other cities can also provide referrals to appropriate support.

6.3 Financial Counselling

If gambling has led to financial difficulties, speaking with a financial adviser or a community microfinance organisation can help you create a realistic plan for managing debt and stabilising your financial situation. Several NGOs operating in Dhaka and across Bangladesh offer free or low-cost financial counselling services.

6.4 Contacting wickets 71 Support Directly

Our support team is trained to handle responsible gaming conversations with sensitivity and without judgement. If you contact us and explain that you are concerned about your gambling habits, we will prioritise activating the appropriate account controls and provide you with relevant information. You can reach us via live chat 24 hours a day, 7 days a week, or via WhatsApp support between 08:00 and 24:00 BST (UTC+6).

7. Protecting Minors

Protecting children and young people from access to online gambling is a shared responsibility between wickets 71 and adult account holders. If you share a device — a smartphone, tablet, or computer — with children or teenagers in your household, please take the following precautions:

• Use strong, unique passwords for your wickets 71 account. Do not write passwords down or share them with anyone.
• Enable device-level PIN or biometric locks so that children cannot access your device without your knowledge.
• Log out of wickets 71 after each session, especially on shared devices.
• Use parental control software on family devices to block access to online gambling websites. Tools such as Net Nanny, Kaspersky Safe Kids, or built-in Android/iOS parental controls can be effective barriers.
• Talk openly with young people in your household about the nature of gambling — that it is an adult activity involving real financial risk, not a game of skill or a reliable way to earn money.

If you discover or suspect that a minor has accessed your wickets 71 account or has created their own account using false details, please contact our support team immediately. We will investigate and take appropriate action, including closing the account and returning any deposits made.

8. Contact Our Support Team

If you have any questions about the responsible gaming tools available on wickets 71, need help activating a deposit limit, time-out, or self-exclusion, or simply want to speak with someone about your gambling habits, our support team is here to help — without judgement, without delay.

You can reach us through the following channels:

• Live chat: Available 24 hours a day, 7 days a week, via the support icon inside your account dashboard.
• WhatsApp support: Available between 08:00 and 24:00 BST (UTC+6) for players who prefer messaging.
• Email (plain text — not clickable): [email protected] — for non-urgent responsible gaming queries and formal written requests.

When you contact us regarding a responsible gaming matter, please mention this at the start of the conversation. Our agents will ensure your query is handled by a team member with specialist training in player welfare.